AGENTS · CUSTOMER SERVICE
Support that answers in seconds, 24/7
Your customers do not stop having questions at 6pm, and most of those questions have the same twenty answers. A support agent handles them instantly, at any hour, in your tone, and knows exactly which conversations deserve a human.
What it does for you
- Answers WhatsApp messages and phone calls: a voice receptionist that never misses one
- Resolves FAQs, order status and common requests on the spot, 24/7
- Escalates to your team with full context when a conversation needs judgment
- Keeps every interaction logged, so you can see what customers actually ask
A week with it
Saturday, 9pm: a customer asks where their order is. The agent checks, answers with the tracking status, and offers to notify them at delivery. Another customer writes furious about a billing error. The agent recognizes the tone, apologizes, and escalates to your team with the whole thread summarized. Monday morning, your inbox has one real case, not forty status questions.
What it needs to start
- Your WhatsApp Business and/or phone line
- Your FAQs, policies and whatever your team answers every day
- A clear rule for when to hand off to a human (we help you define it)
First agent live in 14 days, narrow role first, more autonomy as it earns trust.
Frequently asked questions
What happens when it does not know the answer?
It says so and hands off. It never invents. Unanswered questions get logged, so the knowledge base grows and next month it resolves more than this month.
Can it really answer phone calls?
Yes. Voice receptionists answer, take messages, book appointments and route calls. Callers know they can ask for a human at any point.