AI FOR · HOTELS & TOURISM
Direct bookings 24/7, in the guest's language
Every reservation that comes through an OTA costs you 15 to 25% in commission. Every message a guest sends at midnight about check-in time costs your staff the morning. An agent answers in Spanish, English, French or Portuguese, quotes your real availability, closes the booking directly, and takes care of the guest from "is there parking?" to "can I get a late checkout?"
Free diagnosis · 30 min · no strings attached
Where the hours go today
- Guests write on WhatsApp and Instagram in four languages, at every hour, and expect an answer now
- OTA commissions grow while direct bookings stall because nobody answers the direct channel fast enough
- Front desk time goes to repetitive requests (towels, taxi, tour times) instead of the guests in the lobby
What we build for hotels & tourism
- Reservation agent on WhatsApp and Instagram connected to your PMS or channel manager: quotes, books, collects, upsells
- Guest support agent in multiple languages, with housekeeping and concierge requests routed to the right person
- Automations for pre-arrival, in-stay and post-stay messages, plus rebooking campaigns for past guests
The agents behind it: Sales · Customer Service · Operations
A week with Be Genius
A couple in Montreal asks in French, at 2am your time, about a room for the long weekend. The agent quotes real availability, offers the ocean-view upgrade and a cenote tour, sends a payment link and confirms. On arrival day it sends check-in instructions; during the stay it books a taxi and a table; at checkout it asks for a review. Your reception spent that time with the guests in front of them.
What it needs to start
- Your WhatsApp Business and Instagram, and the PMS or channel manager you use (or a calendar)
- Rates, policies, amenities and the experiences you want to upsell
- Which requests reach staff directly and which the agent resolves alone
First agent live in 14 days, narrow role first, more autonomy as it earns trust. It starts with a free 30-minute diagnosis.
Frequently asked questions
Does it replace our channel manager or PMS?
No, it works with them. It reads availability and rates, creates the booking and hands it to your existing system. If you have no system, we start with a calendar and can build one shaped to your property later.
How good is it in other languages?
Native-level in the major languages your guests use. It detects the language from the first message and stays in it, including for the pre-arrival and in-stay messages.